A joint AFAC and AIDR event

Lessons Management Forum

Date and location

22-23 March 2022
Brisbane Convention and Exhibition Centre


$395.00 - in person attendance

$245.00 - virtual attendance 

Important notice:

Due to the evolving COVID-19 situation, border closures, and conflicts with other sector events, the Lessons Management Forum has been rescheduled to 22-23 March 2022

The Lessons Management Forum will again bring together lessons management practitioners, those interested in this area, and those new to the area to share good practice, learnings and innovations. Presentations will cover lessons that have been identified as well as how to manage lessons.

The Forum will be hosted as a hybrid event, allowing attendance in person, or virtually for those unable to travel to Brisbane. For those attending in person, additional networking opportunities will be made available. 

There will be a broad range of presentations and workshops from various organisations, jurisdictions and sectors.

“I think the event was very successful in creating interest and enthusiasm in lessons management. It brings the KM community together for networking and sharing of ideas and the value of that cannot be overstated.”

2019 Lessons Management Forum



The Lessons Management Forum will be delivered as a hybrid-event, allowing those unable to join AFAC and AIDR in Brisbane to participate online. 


In-person attendance 

$395.00 per person


  • Two day program
  • Participation in Q&A with speakers
  • Printed delegate program
  • Day catering
  • Networking function at the conclusion of day one



Virtual attendance

$245.00 per person


  • Two day program
  • Participation in Q&A with speakers
  • Digital delegate program

Registrations for the Lessons Management Forum are now closed.

Any registrations for the forum were accepted via the AFAC website.

Forum program

Exploring the theme 'what does success look like?'


9.00am Registration
  Setting the scene  The future of lessons


Welcome and opening
Welcome to Country, introduction

Recap: Lessons Management Forum Day One
Forum Host
10.15am Opening address
Greg Leach, Commissioner, Queensland Fire and Emergency Services
Closing the loop: moving from lessons we don't learn to lessons we do
Alistair Dawson, Office of the Inspector-General Emergency Management
10.30am Using research to learn future lessons about disaster exercises (Part One)
Mark Ryan, C3 Resilience
11.00am  Morning tea
  Learning from lessons COVID-19 lessons
11.30am Lessons management: an important enabler for change
Josipa Matesa, Resilience NSW and Scott Colefax, NSW National Parks and Wildlife Service
Presenting on behalf of the NSW SEMC Lessons Management Advisory Group
Lessons from a unique response
Joe Buffone, Emergency Management Australia

The learning process: what's missing?
Mark Thomason

Defence lessons identified from COVID-19
Alan Hunter, Department of Defence


Regaining trust in debriefs
Coralie Muddle and Ian Phipps, Queensland Fire and Emergency Services

A terror attack, a volcanic eruption and COVID-19
Claire Bibby, Claire Pettigrew and Des Hosie, LessoNZ Community of Practice
1.00pm  Lunch
  Lessons management recognition Change in lessons perspectives

Lessons Management Award, sponsored by C3 Resilience 
Announcement of the Lessons Management Awards and presentation from award winner

Disaster recovery from an Indigenous service perspective
Pou Vaeau, Victorian Aboriginal Child Care Agency

Selling the need for Lessons Management: bringing the workforce along
Dan Meijer and Josh Atkins, NSW Rural Fire Service

Finally: a whole-of-government framework for lessons management 
Australian Civil Military Centre

Afternoon tea

Using research to learn future lessons about disaster exercises (Part Two)
Mark Ryan, C3 Resilience


Closing remarks
Followed by afternoon tea

  Community driven lessons  

Community Centred Learnings from the K’gari (Fraser Island) Bushfire Review
Corinne Mulholland, Office of the Inspector-General of Emergency Management


Success: a great reality check
Janelle Wheatley and Scott Hanckel, ACT Emergency Services Agency


Success is learning from and with our communities
Mike Wassing, Queensland Fire and Emergency Services

5.00pm - 7.00pm

Networking function
Available to those attending in person 


AFAC Lessons Management Award

Applications have now closed

AFAC, along with member agencies, has recognised the continued need to develop lessons management capability across the fire and emergency services in Australia. The AFAC Knowledge, Innovation and Research Utilisation Network develops and advocates approaches that support the development and sharing of good practice in knowledge management, lessons management, innovation and cultural practices that support our business at all levels.

Value of the award

In recognition of their efforts to develop lessons management capability within their organisation and across the sector, the winner will receive:

  • recognition of their project through the presentation of an award at the Lessons Management Forum being held in Brisbane in March 2022
  • a certificate to all team members involved in the development of the winning project
  • an opportunity to present on their winning lessons management capability project at the Lessons Management Forum
  • two free passes to the Lessons Management Forum.

AFAC will profile award winners on the AFAC website and through AFAC News. Winners will also be able to display details of the award through their own communication channels.

Event sponsors

AFAC and AIDR would like to thank our sponsors for their support of the Lessons Management Forum.



Queensland Fire and Emergency Services (QFES)

QFES is the primary provider of fire and rescue, emergency management and disaster mitigation programs and services through Queensland, and includes Fire and Rescue, Rural Fire Service and the State Emergency Service. 


Inspector-General Emergency Management, Queensland

The Inspector-General Emergency Management is responsible for providing the Premier, Government and people of Queensland an assurance of public safety, through the establishment and implementation of an assurance framework to direct, guide and focus work of all agencies, across all tiers of Government to the desired outcomes of the disaster and emergency management arrangements for Queensland.


Phoenix Resilience

Phoenix Resilience is a certified veteran owned business that has been serving communities, government, business, and industry across Australia for over ten years. With a reputation based on proven performance and customer satisfaction, Phoenix Resilience is your partner of choice for all aspects of your Lessons Management, Emergency Management and Business Continuity programs. At Phoenix Resilience we’ve got your back! To learn more about us or see the other services that we offer, check out our website at:


C3 Resilience

C3 Resilience is a consultancy based in Brisbane, Queensland, who partners with a range of consultants depending on the client need. With access to decades of experience in disaster planning, incident response, community recovery, exercising and lessons management, C3 Resilience work to look at the problem you want to solve or explore and work up a solution based on your current and predicted resourcing to implement it.



AFAC and AIDR welcome the following exhibitor at the Lessons Management Forum.


Australian Civil-Military Centre (ACMC)

The ACMC is responsible for the management of whole-of-government lessons learned from civil-military-police coordination in conflicts and natural disasters overseas. The Lessons Program focuses on the inter-agency level of decision making and coordination. The program does not drill down into individual agency performance (which is the prerogative of agencies themselves), but draws upon individual agency experience, to identify inter-agency lessons against international best practice.


The Lessons Management Forum is a joint AFAC and AIDR event.

About the Lessons Management Forum

The Lessons Management Forum will bring together lessons management practitioners, those interested in this area, and those new to the area to share good practice, learnings and innovations. 

Become a sponsor:

Contact our events team via email