A joint AFAC and AIDR event

Lessons Management Forum 2023


27 June 2023 - 29 June 2023

Program now available. 

Closing the loop: the challenges of change

With an increase in emergencies, we are seeing a corresponding increase in the number of reviews, inquiries and Royal Commissions. How do we prioritise learning from the lessons identified, while also balancing the implementation and monitoring of recommendations? How do we close the loop and truly learn and understand the underlying drivers of innovations and the challenges experienced? Are we truly learning the lesson?

The 2023 Lessons Management Forum will explore the challenges faced by lessons practitioners and the wider emergency management community in implementing identified lessons to ensure they are learned.

The forum will be hosted as a hybrid event, allowing attendance in person, or virtually for those unable to travel to Canberra. For those attending in person, additional networking opportunities will be made available. 

What our 2022 Lessons Management Forum delegates said:


"Excellent forum with useful, relevant information and learning for all participants - no matter where they are from or what agency they represent."


"A great opportunity for gaining insights from experienced practitioners and information sharing with peers from different environments."


"Online is a great option for those who are unable to travel for any reason and should be maintained for future events. The only real drawback is missing out on the networking."


"The online attendance option was great - without this I wouldn't have been able to participate at all. A key outcome of conferences is connecting and building your network - the online option still enabled me to do this by reaching out to new contacts after they had presented via email, LinkedIn etc."

Ticket options and inclusions

The Lessons Management Forum will be delivered as a hybrid-event, allowing those unable to join AFAC and AIDR in Canberra to participate online. 

Virtual attendees will join via Zoom, and all delegates will use an online Q&A platform to engage with speakers. 

Additional workshops are available on Thursday 29 June, at an additional registration cost. 


In-person attendance 
27-28 June 2023

$440.00 per person


  • Two day program
  • Participation in Q&A with speakers
  • Printed delegate program
  • Day catering
  • Networking function at the conclusion of day one


Virtual attendance 
27-28 June 2023

$275.00 per person


  • Two day program, via Zoom
  • Participation in Q&A with speakers
  • Digital delegate program


29 June 2023

$90.00 per person


  • Choice of workshop on Day 3 (29 June) 

  • Real time lessons workshop
  • Lessons and communications workshop 

Only available for in person attendance.

Registrations are processed via TryBooking, using a credit card. If you require an invoice for payment, please email to request.

Forum program

Exploring the theme 'Closing the loop: the challenges of change'



  Tuesday 27 June Wednesday 28 June
9.00am Registration
    Operational learning


Welcome and opening
Welcome to Country, introduction

Recap: Lessons Management Forum Day One
10.15am Opening remarks Fire and Rescue NSW operational assurance
Gerrad Brady, Fire and Rescue NSW
10.30am Learning lessons in the era of consecutive, concurrent, compounding and complex crises
Joe Buffone, National Emergency Management Agency
10.45am Fire Rescue Victoria knowledge sharing
Steve Morgan, Fire Rescue Victoria
11.15am  Morning tea
  Learning Implementation
11.45am Learning lessons - one agency's approach
Heather Stuart, NSW State Emergency Service
Lessons Management Award
Award ceremony and presentation on winning topic

Using lessons identified to improve health service delivery to First Nations communities
Carla Bailey and Kelly Trudgen, Queensland Health

Creativity and imagination for positive and sustainable change
Cheryl Ames, Tasmania State Emergency Service


Learning from the June 2021 extreme weather event
Dr Claire Cooper, Emergency Services Telecommunications Authority (ESTA), and Lisa Marie Jackson, Emergency Management Victoria

Real time learning - why do we wait for post event debriefs?
Grace Grech and Lisa Marie Jackson, Emergency Management Victoria
1.15pm  Lunch
  Organisational change Lunch

Capability - closing the loop on the challenges of change
Kevin Thom, Queensland Fire and Emergency Services

Future thinking
2.15pm Forum reflection and discussion
Margaret Moreton, Forum Host

What do we have to sell? Garnering executive support
Wayne Snell, Australian Civil Military Centre

How do we learn best to influence policy change?

Panel host:
Andrew Gissing, Natural Hazards Research Australia

Prof. Stephen Dovers, Australian National University
Dominique Hogan-Doran SC, Natural Hazards Research Australia, Board Member


Afternoon tea

  Lessons and conversations 

International lessons

Panel host:
Margaret Moreton, Forum Host


Bronwyn White, National Emergency Management Agency New Zealand
Caitlin Bell, National Emergency Management Agency Australia
Des Hosie, Fire and Emergency New Zealand
Lianna Roast, Cabinet Office Emergency Planning College, UK
Dana Toufar, International Affairs Division, Federal Emergency Management Agency

Closing remarks and afternoon tea
5.00pm - 7.00pm

Networking function
Available to those attending in person 



Forum workshops

Enhance your Lessons Management Forum experience with immersive workshop options.

Registrations available via the registration portal, and only available in-person. 

Communicating lessons and research  
Session time: 10.00am-12.00pm Cost: $90.00 per person

Facilitated by: 

Nathan Maddock, Natural Hazards Research Australia 

Workshop overview:

We are all communicators in our jobs – but the process of identifying and communicating what is relevant and important in the science of natural hazards and emergency management has become complex and fraught with pitfalls for all of us. This workshop will identify a range of sources of new thinking on emergency management and natural hazards science, give guidance on how to prioritise the important parts for your work, and provide tips on how to translate important but complex scientific concepts to your colleagues, your leadership, government and the community.


Lessons Management Forum attendees who are involved with communicating complex, research-based information to the public, colleagues or others.

Attendees with be introduced to tools, ideas, methods and case studies that will provide the confidence and the ability to translate important research-based concepts into messages that are understood by non-scientific audiences.


Real time evaluation  
Session time: 9.00am-12.00pm Cost: $90.00 per person

Facilitated by: 

Lisa Marie Jackson and Grace Grech, Emergency Management Victoria

Workshop overview:

Victoria’s Real Time Monitoring and Evaluation (RTM&E) program is a systematic and objective function that monitors and evaluates operational systems and processes in real time using a pool of trained multidisciplinary evaluators from across the emergency management sector. RTM&E differs from a traditional evaluation process as it is undertaken during the readiness, response, relief and early recovery phases of an emergency. It captures observations in real time and enables the sharing of rapid feedback to those managing an emergency.

This workshop will take participants through the following components of real time evaluation:

  • Establishing a real time evaluation function – what processes, governance, resources and tools are required.
  • Deploying real time evaluation – processes and requirements during activation, pre-deployment, deployment and post deployment.
  • Utilising learnings from real time evaluation to inform change – including learning products, tracking change, identifying lessons.

The workshop will use case studies and activities to support participant learning and understanding about real time evaluation, its benefits and how it supports lessons management in real time.


Lessons management practitioners who are interested in real time evaluation either to inform their own processes or interested in establishing a function within their agency or jurisdiction.

Participants will gain:

  • Guidance on how to implement a similar process within an agency or jurisdiction.
  • Guidance on how to participate in Real Time Evaluation – both as a monitor and when being monitored.
  • An understanding of how real time evaluation is utilised to support emergency managements continuous improvement.

About the Forum

The Lessons Management Forum returns on 2023, and for the first time will be held in Canberra. The Forum aims to bring together lessons management practitioners, those interested in the area of lessons management, those new to the area to share good practice, learnings and innovations, and to create connections across sectors. 


The Lessons Management Forum will be held at the QT Hotel Canberra. 

Accommodation specials:

QT Hotel Canberra has made available special accommodation rates for those attending the Lessons Management Forum.
The special rate can be booked online via the QT Canberra website, or by contacting their reservations team. 

To access the special rate online:

  • Visit 
  • Select QT Canberra, enter your dates from 26/06/2023 – 30/06/2023 and number of people and click ‘GO’
  • Click ‘I have a code’
  • In the ‘BLOCK CODE’ field enter your booking code: LMF23 - do not put code in "promo code" section, or the discount will not be applied. 
  • Click ‘UPDATE’
  • Your special rates will appear on the rates screen

To access the special rate via the Reservation Team:

Special rates available are: 

  • QT King Room (1 x King Bed) - $219.00 per room per night
  • QT Twin Room (2 x King Single Beds) - $219.00 per room per night
  • QT Superior King (1 x King Bed) - $242.00 per room per night

Rates are per room per night, valid for stays Monday 26–Friday 30 June 2023 (inclusive).

QT Canberra reserves the right to alter the available rates at any time. All delegates wishing to take advantage of the above special should contact QT Canberra for full terms and conditions. 

The Lessons Management Forum is an AFAC event, proudly supported by AIDR.