A joint AFAC and AIDR event

Lessons Management Forum 2023


27 June 2023 - 29 June 2023

Program now available. 

Closing the loop: the challenges of change

With an increase in emergencies, we are seeing a corresponding increase in the number of reviews, inquiries and Royal Commissions. How do we prioritise learning from the lessons identified, while also balancing the implementation and monitoring of recommendations? How do we close the loop and truly learn and understand the underlying drivers of innovations and the challenges experienced? Are we truly learning the lesson?

The 2023 Lessons Management Forum will explore the challenges faced by lessons practitioners and the wider emergency management community in implementing identified lessons to ensure they are learned.

The forum will be hosted as a hybrid event, allowing attendance in person, or virtually for those unable to travel to Canberra. For those attending in person, additional networking opportunities will be made available. 

What our 2022 Lessons Management Forum delegates said:


"Excellent forum with useful, relevant information and learning for all participants - no matter where they are from or what agency they represent."


"A great opportunity for gaining insights from experienced practitioners and information sharing with peers from different environments."


"Online is a great option for those who are unable to travel for any reason and should be maintained for future events. The only real drawback is missing out on the networking."


"The online attendance option was great - without this I wouldn't have been able to participate at all. A key outcome of conferences is connecting and building your network - the online option still enabled me to do this by reaching out to new contacts after they had presented via email, LinkedIn etc."

Ticket options and inclusions

The Lessons Management Forum will be delivered as a hybrid-event, allowing those unable to join AFAC and AIDR in Canberra to participate online. 

Virtual attendees will join via Zoom, and all delegates will use an online Q&A platform to engage with speakers. 


In-person attendance 

$440.00 per person


  • Two day program
  • Participation in Q&A with speakers
  • Printed delegate program
  • Day catering
  • Networking function at the conclusion of day one



Virtual attendance

$290.00 per person


  • Two day program, via Zoom
  • Participation in Q&A with speakers
  • Digital delegate program



$90.00 per person


  • Choice of workshop on Day 3 (29 June) 
  • Real time lessons workshop
  • Lessons and communications workshop 

Only available for in person attendance.

Registrations are processed via TryBooking, using a credit card. If you require an invoice for payment, please email to request.

Forum program

Exploring the theme 'Closing the loop: the challenges of change'


  Tuesday 27 June Wednesday 28 June
9.00am Registration
    Operational learning


Welcome and opening
Welcome to Country, introduction

Recap: Lessons Management Forum Day One
10.15am Opening remarks Fire and Rescue NSW operational assurance
Gerrad Brady, Fire and Rescue NSW
10.30am Learning lessons in the era of consecutive, concurrent, compounding and complex crises
Joe Buffone, National Emergency Management Agency
10.45am  Fire Rescue Victoria knowledge sharing
Steve Morgan, Fire Rescue Victoria
11.15am  Morning tea
  Learning Implementation
11.45am Learning lessons - one agency's approach
Heather Stuart, NSW State Emergency Service
Lessons Management Award
Award ceremony and presentation on winning topic

Using lessons identified to improve health service delivery to First Nations communities
Queensland Health

Creativity and imagination for positive and sustainable change
Cheryl Ames, Tasmania State Emergency Service


Learning from the June 2021 extreme weather event
Dr Claire Cooper, Emergency Services Telecommunications Authority (ESTA), and Lisa Marie Jackson, Emergency Management Victoria

Real time learning - why do we wait for post event debriefs?
Grace Grech and Lisa Marie Jackson, Emergency Management Victoria
1.15pm  Lunch
  Organisational change Future thinking

Capability - closing the loop on the challenges of change
Kevin Thom, Queensland Fire and Emergency Services

Tasmanian emergency management system as a lessons management tool
Senior Constable Karen Connor, Department of Police, Fire and Emergency Management

What do we have to sell? Garnering executive support
Wayne Snell, Australian Civil Military Centre

Research utilisation as a tool for lessons management

Natural Hazards Research Australia

Afternoon tea

  Lessons and conversations 

International lessons


Representative from New Zealand (TBC)
Representative from the United Kingdom (TBC)
Representative from the United States (TBC)

Closing remarks and afternoon tea
5.00pm - 7.00pm

Networking function
Available to those attending in person 



Forum workshops

Enhance your Lessons Management Forum experience with immersive workshop options.

The Lessons Management Forum continues on 29 June with two additional workshop options:

  • Communicating lessons and research, Natural Hazards Research Australia 

  • Real Time Evaluation Workshop, Lisa Marie Jackson and Sally Pinder

*More details on each workshop to come. 

About the Forum

The Lessons Management Forum returns on 2023, and for the first time will be held in Canberra. The Forum aims to bring together lessons management practitioners, those interested in the area of lessons management, those new to the area to share good practice, learnings and innovations, and to create connections across sectors. 


The Lessons Management Forum will be held at the QT Hotel Canberra. 

Accommodation specials:

QT Hotel Canberra has made available special accommodation rates for those attending the Lessons Management Forum.
The special rate can be booked online via the QT Canberra website, or by contacting their reservations team. 

To access the special rate online:

  • Visit 
  • Select QT Canberra, enter your dates from 26/06/2023 – 30/06/2023 and number of people and click ‘GO’
  • Click ‘I have a code’
  • In the ‘BLOCK CODE’ field enter your booking code: LMF23 - do not put code in "promo code" section, or the discount will not be applied. 
  • Click ‘UPDATE’
  • Your special rates will appear on the rates screen

To access the special rate via the Reservation Team:

Special rates available are: 

  • QT King Room (1 x King Bed) - $219.00 per room per night
  • QT Twin Room (2 x King Single Beds) - $219.00 per room per night
  • QT Superior King (1 x King Bed) - $242.00 per room per night

Rates are per room per night, valid for stays Monday 26–Friday 30 June 2023 (inclusive).

QT Canberra reserves the right to alter the available rates at any time. All delegates wishing to take advantage of the above special should contact QT Canberra for full terms and conditions. 

The Lessons Management Forum is an AFAC event, proudly supported by AIDR.