Decision Making Under Pressure: New Skills for the New Normal


18-19 July 2024, 1.00pm - 4.00 pm (AEST), 18 July 2024 - 19 July 2024


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About the masterclass

To assist participants build individual and team capability in making decisions under conditions of high pressure, stress, and uncertainty.

This is a highly interactive, evidence-based, and practical two-day online masterclass. Participants will be introduced to a range of tools to improve their own decisions and those of their teams so they can best meet their obligations and accountabilities as a leader.

The online masterclass focuses on building and maintaining psychological safety for contractive dissent in high pressure environments and the resulting impact on thinking and decision-making. As well as group dynamics considering multiple perspectives, organisational culture, meaning making and recognising and managing drift to unsafe conditions.

This event is run across two days in three-hour sessions and is presented through an online delivery method.

Program and learnings

This masterclass explores six topic areas and participants will learn about:

Topic one: The impact of deep uncertainty – implications for disaster decision making

  • Examining the features of contemporary events: volatility, uncertainty, ambiguity, and complexity
  • The impacts of shifting values; societal norms, individual and group cohesion – turbulence and flux

Topic two: Decision making under pressure

  • The neuroscience of decision-making
  • The impacts of stress, time compression, and uncertainty on individual and group decision-making
  • Individual and team error traps
  • The fallibility of judging decisions on outcomes

Topic three: Uncertainty and decision making: new skills and tools

  • Tools to assess volatility of an event, monitoring drift and coping ugly
  • Features contributing to good leaders making bad decisions Identifying red flag conditions

Topic four: Making sense of decision making under pressure

  • Recognising sources of pressure
  • Identifying cognitive bias and developing meta-cognitive thinking
  • Tools to support individual decision-making
  • Group dynamics and organisational culture

Topic five: Building and maintaining psychological safety

  • Assessing communication climate and team culture
  • Building and maintaining psychological safety for constructive dissent
  • Meaning-making and multiple perspectives

Topic six: Enhancing team decision making

  • Elements that undermine and enhance team effectiveness
  • Embracing diversity
  • Facilitating authorising environments to enhance team capability


The Decision Making Under Pressure: New Skills for the New Normal Masterclass is delivered online via Zoom.


$395 per person, inclusive of GST. 


Each participant will get:

  • Access code to participate via Zoom (one week prior).
  • Participant workbook, in PDF format. 
  • Access to facilitation team to ask questions. 
  • Safe and respectful learning environment. 


The online masterclass is intended for those who make decisions in high pressure environments and who are interested in how to improve their decision-making and that of the teams they lead.


This masterclass has been approved for EMPS Continuing Professional Development (CPD) points. The masterclass has been allocated 6 hours of CPD.
For more information about EMPS CPD and to find out if you are eligible for EMPS CPD visit