Managing Organisational Crises


1.00pm - 4.00pm (AEDT), 30 November 2023 - 01 December 2023



About the masterclass

This Masterclass focusses on the key elements that enhance executive and board crisis leadership and what factors may undermine meeting goals and expectations.

In an organisational crisis Boards, executives and senior managers face a myriad of legal, political and social license challenges as they navigate a range of expectations and obligations. These come from a range of stakeholders including communities, regulators, shareholders and employees.

The session will engage members through experiential learning and interaction and use case study examples drawn from contemporary national and international crisis events.

This event is run across two days in three-hour sessions and is presented through an online delivery method.

Program and learnings

Participants will have an opportunity to discuss and improve their understanding of:

  • Regional and global trends that are contributing to conditions of volatility, ambiguity, complexity, chaos and uncertainty (VUCCA) and their implications for organisational leadership
  • The strategic issues that executives need to focus on in an organisational crisis
  • The interaction between a Board, Executive and an EMT required in an organisational crisis
  • The importance of storyline management in an organisational crisis
  • The difference between managing a complicated vs complex/ wicked problem event
  • The factors influencing decision making and critical advice provided during an organisational crisis event


  • Strategic issues in emergency/crisis management
  • Role of Executives and Boards in emergency/crisis management
  • Anticipating the impacts of turbulence and disruption challenges to the organisation’s social license
  • Role of stress and pressure on strategic advice in the context of turbulence and uncertainty
  • Creating storylines in support of crisis management and expectations
  • Evidence base for ownership of blame and its implications for executive leadership

Topics covered:

  • Navigating organizational crises and their consequences
  • Decision making, ethics and strategic advice
  • Enabling team-based critical thinking
  • Leveraging networks for influence
  • The role of governance and political layers
  • Leading in uncertainty and managing reputation


The Managing Organisational Crises Masterclass Masterclass is delivered online via Zoom.


$395 per person, inclusive of GST. 


Each participant will get:

  • Access code to participate via Zoom (one week prior).
  • Participant workbook, in PDF format. 
  • Access to facilitation team to ask questions. 
  • Safe and respectful learning environment. 


  • Senior executives
  • Board members
  • Emergency managers who work with boards
  • Crisis management team leaders



This masterclass has been approved for EMPS Continuing Professional Development (CPD) points. The masterclass has been allocated 6 hours of CPD.
For more information about EMPS CPD and to find out if you are eligible for EMPS CPD visit